Transactions Involving Financial Instruments
- SOLICITATION POLICY UNDER THE ACT ON PROVISION OF FINANCIAL SERVICES* （*The legal name was changed on February 1, 2024, but the English notation has not been published by the FSA.）
(1) Basic Stance for Solicitation
CBRE will endeavor to give appropriate advice and explanation, in light of our client’s knowledge, investment experience, financial conditions and purpose of entering into the contract for sales and purchase of financial instruments and based on our client’s intention, so as to enable our client to understand the financial instruments, fees, risks etc.
CBRE will endeavor not to give any decisive or misleading statement about uncertain matters or not to mislead our client by providing false information so that our client can enter into a transaction with informed decision and responsibility.
(2) Methods of Solicitations
CBRE will endeavor to ensure that it complies with the Financial Instruments and Exchange Act, the Act on Provision of Financial Services* and other applicable laws, regulations and guidelines when soliciting investment.
CBRE will endeavor to solicit investment in and at appropriate locations and time and by the method preferred by our client.
(3) Other Matters
CBRE will endeavor to educate its employees on necessary professional knowledge and skills to ensure appropriate solicitations at all times.
CBRE will endeavor to respond in a timely and appropriate manner to requests received from our clients. - ABOUT OUR FEES AND YOUR RISKS AND POSSIBILITIES OF LOSS
(1) About Our Fees
CBRE handles broad range of financial instruments and offers variety of services, and our fees shall be determined on a case-by-case basis depending on the type of the financial instruments, the scope of our services, period of our engagement etc.. For this reason, we are unable to indicate in advance the amounts or the calculation methods of our fees.
(2) About Your Risks and Possibilities of Loss
The financial instruments handled by CBRE may result in a loss of principal or may cause you to incur a loss exceeding the principal due to fluctuations in price, rent or occupancy rate of the underlying real estate asset, fluctuations in interest rate, catastrophe and large-scale natural disaster, changes in relevant legislations, increased tax burden due to change of tax system etc..
Furthermore, there is no guarantee of principal and no guarantee of earnings yield for the financial instruments handled by us, and thus the client shall bear the risk of the value of the financial instruments the client has invested falling below the investment principal. - ABOUT “EXPIRATION DATE” UNDER THE PROFESSIONAL INVESTOR SYSTEM
(1) Our “Expiration Date”
For CBRE’s clients, the “Expiration Date”, as defined under Article 34-3, paragraph 2, item 2 of the Financial Instruments and Exchange Act, shall be as follows:
September 30
(2) About “Expiration Date”
Under the Financial Instruments and Exchange Act, clients are classified either as “Professional Investors” or “General Investors” under the “Professional Investors System”. Certain “General Investors” may change their status to “Professional Investors”. Those “Professional Investors” who were originally “General Investors” automatically go back to their original “General Investors” status as of the Expiration Date, provided, however, that they may remain as “Professional Investors” by going through the necessary renewal procedure. Moreover, those “General Investors” who changed their status to “Professional Investors” may go back to their original “General Investors” status at any time by going through the necessary return procedure.
With respect to financial instruments transaction with clients classified as “Professional Investors”, we would be exempt from certain statutory regulations which would otherwise be imposed on us, and thus such clients may not enjoy full protection. Therefore, we would ask the client to give careful consideration regarding its change of status to “Professional Investors”. - GRIEVANCE AND DISPUTE RESOLUTIONS
Grievance and Dispute resolutions: Type II Financial Instruments Business
Grievance and Dispute resolutions: Investment Management Business, Investment Advisory and Agency Business
FINANCIAL INSTRUMENTS BUSINESS OPERATOR
CBRE K.K.
Director General, Kanto Regional Finance Bureau (Kinsho) No.1301
Type II Financial Instruments Business, Investment Management Business, Investment Advisory and Agency Business
Member of Type II Financial Instruments Firms Association
Member of Japan Investment Advisers Association
1. OUR GRIEVANCE RESPONSE PROCEDURE
(A) We will endeavor to do our utmost in sincerely and promptly responding to any complaints or grievances by our valued customers and providing understandable solutions. Our contact point for complaints and grievances will be the employee in charge of a given transaction. Typical steps that would be taken in grievance resolution will be as follows:
1. Receipt of a customer grievance;
2. Communication with the employee in charge with respect to the circumstances surrounding the grievance and possible resolutions of the issues at hand;
3. Presentation of our plan for final resolution of the grievance.
(B) In addition to the above mentioned process, the process using the organization below is also utilized in solving customer grievances. The organization below has been entrusted with the task of grievance resolution by Japan Investment Advisers Association (a “financial instruments firms association” under the Financial Instruments and Exchange Act or “FIEL”), of which we are a member, and will accept and handle customer grievances in connection with our investment management business, and investment advisory and agency business. Any customer wishing to utilize this organization should contact the following:
Financial Instruments Mediation Assistance Center (“FINMAC”)
2-1-3 Nihonbashi, Kayabacho, Chuo-ku, Tokyo 103-0025
Phone: 0120-64-5005 (free dial)
Hours of Operation: Monday through Friday, 9:00 – 17:00
URL: https://www.finmac.or.jp/contact/soudan/
Typical steps that would be followed in the FINMAC grievance resolution procedure will be as follows. Please contact FINMAC for details.
1. Submission of a customer grievance:
2. Communication of said grievance to us;
3. Discussion and resolution of the grievance between us and the customer.
2. OUR DISPUTE RESOLUTION PROCEDURE
We try to resolve disputes by using the mediation procedure at the above referenced FINMAC, which has been entrusted with the task of mediation by Japan Investment Advisers Association (a “financial instruments firms association” under FIEL), of which we are a member. FINMAC conducts mediator led mediations. Any customer wishing to utilize FINMAC for the purpose of resolving disputes with us should refer to the contact information provided above.
Typical steps to be taken in the FINMAC mediation procedure will be as follows. Please contact FINMAC for details.
1. Submission of customer request for mediation;
2. Acceptance of mediation request and appointment of a mediator;
3. Payment by customer of mediation fee;
4. Interview by the mediator of the customer and us;
5. Proposal of a solution and resolution.
1. OUR GRIEVANCE RESPONSE PROCEDURE
(A) We will endeavor to do our utmost in sincerely and promptly responding to any complaints or grievances by our valued customers and providing understandable solutions. Our contact point for complaints and grievances will be the employee in charge of a given transaction. Typical steps that would be taken in grievance resolution will be as follows:
1. Receipt of a customer grievance;
2. Communication with the employee in charge with respect to the circumstances surrounding the grievance and possible resolutions of the issues at hand;
3. Presentation of our plan for final resolution of the grievance.
(B) In addition to the above mentioned process, the process using the organization mentioned below is also utilized in solving customer grievances. The organization below has been entrusted with the task of grievance resolution by Type II Financial Instruments Firms Association (a “financial instruments firms association” under the Financial Instruments and Exchange Act or “FIEL”), of which we are a member, and will accept and handle customer grievances in connection with our type II financial instruments business. Any customer wishing to utilize this organization should contact the following:
Financial Instruments Mediation Assistance Center (“FINMAC”)
Nihonbashi Kayabacho 2-1-13, Chuo-ku, Tokyo 103-0025
Phone: 0120-64-5005 (free dial)
Hours of Operation: Monday through Friday, 9:00 – 17:00
URL: http://www.finmac.or.jp
Typical steps that would be followed in the FINMAC grievance resolution procedure will be as follows. Please contact FINMAC for details.
1. Submission of a customer grievance:
2. Communication of said grievance to us;
3. Discussion and resolution of the grievance between us and the customer.
2. OUR DISPUTE RESOLUTION PROCEDURE
We try to resolve disputes by using the mediation procedure at the above referenced FINMAC, which has been entrusted with the task of mediation by Type II Financial Instruments Firms Association (a “financial instruments firms association” under FIEL), of which we are a member. FINMAC conducts mediator led mediations. Any customer wishing to utilize FINMAC for the purpose of resolving disputes with us should refer to the contact information provided above.
Typical steps to be taken in the FINMAC mediation procedure will be as follows. Please contact FINMAC for details.
1. Submission of customer request for mediation;
2. Acceptance of mediation request and appointment of a mediator;
3. Payment by customer of mediation fee;
4. Interview by the mediator of the customer and us;
5. Proposal of a solution and resolution.