logo redirect pin user minus plus fax mobile-phone office-phone data envelope globe outlook retail close line-arrow-down solid-triangle-down facebook globe2 google hamburger line-arrow-left solid-triangle-left linkedin wechat play-btn line-arrow-right solid-triangle-right search twitter line-arrow-up solid-triangle-up calendar globe-americas globe-apac globe-emea external-link music picture paper pictures play gallery download rss-feed vcard
This website uses cookies to improve user experience. By using our website you consent in accordance with our Cookie Policy. Read More Accept
Japan
  • Americas
  • APAC
  • EMEA
  • Global
  • Argentina
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Latin America / Caribbean
  • Mexico
  • Panama
  • Peru
  • United States
  • Venezuela
  • Australia
  • Cambodia
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Korea
  • Mainland China
  • Malaysia
  • New Zealand
  • Philippines
  • Singapore
  • Taiwan
  • Thailand
  • Vietnam
  • Africa
  • Angola
  • Austria
  • Bahrain
  • Baltics
  • Belgium
  • Czech Republic
  • Denmark
  • Egypt
  • Finland
  • France
  • Germany
  • Ghana
  • Greece
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Kazakhstan
  • Kenya
  • Luxembourg
  • Morocco
  • Netherlands
  • Nigeria
  • Norway
  • Oman
  • Pakistan
  • Poland
  • Portugal
  • Romania
  • Russia
  • Slovakia
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
Log In
  • Global Intranet
  • myCBRE
  • Services
    • Business Lines
      • Advisory & Transaction Services
      • Asset Services
      • Capital Markets
      • Global Workplace Solutions
      • Valuation Advisory & Consulting Services
    • Industries & Specialities
      • Office
      • Industrial & Logistics
      • Retail
      • Hotels
    • Services for Investors
      • Asset Management
      • Capital Advisors
      • Consulting
      • Leasing & Advisory
      • Project Management
      • Property Management
      • Property Sales
      • Real Estate Accounting Services
      • Valuation & Advisory
    • Services for Occupiers
      • Enterprise Facilities Management
      • Leasing & Advisory
      • Occupier Consulting
      • Project Management
      • Transaction Management & Portfolio Services
      • Valuation & Advisory
      • Workplace Strategy
  • Properties
  • Research & Reports
    • About Research
      Japan Research Archives
      Asia Pacific Research
      Global Research Gateway
      Global Research Gateway Support
  • People & Offices
    • Executive Team
  • About CBRE
    • Corporate Information
      Corporate Profile
      Media Centre
      Asia Media Centre
      Track Record
      Pick Up Topics
      Achievements
      Corporate Responsibility
      Investor Relations
      Careers
      Graduate Training Programs
      File Transfer Services

Next

CBRE Releases Latest Market Trends for Office Buildings in Japan
  • Home
  • About CBRE
  • Media Centre
  • CBRE Report: Holiday E-Commerce Returns Could Reach $32 Billion As Online Sales Surge

CBRE Report: Holiday E-Commerce Returns Could Reach $32 Billion As Online Sales Surge

Los Angeles, CA | December 14, 2017
  • Email
  • Share
  • Tweet
  • Share
  • Share

As e-commerce claims an increasingly larger portion of holiday retail sales, retailers’ efficiency in limiting and handling returns of merchandise bought online – which could amount to as much as $32 billion this year – will make or break the holiday season for many, according to CBRE.

E-commerce consistently generates more returns than brick-and-mortar retail, partly because shoppers often can’t sample online merchandise before buying it and partly due to the widespread practice of online shoppers ordering several versions of a product and returning those that don’t appeal.

Historically, returns of store-bought merchandise have amounted to 8 percent of total retail sales. However, for e-commerce, that share ranges from 15 percent to 30 percent, depending on the product category.

Assuming that those percentages hold true, the value of returns this season will increase by the same 13.8% that Adobe Analytics predicts for the increase in online sales this season. Adobe foresees online sales this season reaching $107.4 billion, up from approximately $93 billion last year. By extension, CBRE calculates that the projected ceiling for returns is $32 billion, up from roughly $28 billion last year.

“Speed and efficiency in processing e-commerce returns, with an eye toward preserving as much value of the merchandise as possible, often separates the top-performing retailers from the notso-successful ones in the weeks after Christmas,” said David Egan, CBRE Global Head of Industrial & Logistics Research. “This intricate process requires many components, including a precise network of warehouses for handling returns, robust inventory management systems and extensive customer analysis on the front end to limit the probability of returns.”

Those well positioned to thrive in the online-returns market – also called reverse logistics – include third-party logistics firms and owners of 3PL facilities, according to CBRE. Many retailers opt to contain costs and preserve their retail focus by outsourcing reverse-logistics functions to 3PL firms that specialize in that field.

To read CBRE’s latest report on holiday-season reverse logistics, click here.
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2017 revenue). The company has more than 80,000 employees (excluding affiliates), and serves real estate investors and occupiers through approximately 450 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

Contacts

Nadja Brandt, Media and Communications Manager
Nadja Brandt
Corporate Communications, Southern California
+1 213 6133627
Alexa Nestlerode
Corporate Communications, Southern California
+1 213 6133174
  • About Us
  • Corporate Information
  • People & Offices
  • Executive Team
  • Media Centre
  • Corporate Responsibility
  • Investor Relations
  • Careers
  • Contact Us
  • Disclaimer
  • Terms of Use
  • Japan Privacy Policy
  • Privacy Policy
  • Information Provision based on Worker Dispatch Act
  • Transactions Involving Financial Instruments
  • Basic Company Policy on Dealing with Anti-Social Elements
  • Global Supplier Code of Conduct
  • Sitemap
  • Instagram
  • Twitter
  • Youtube
  • Facebook
  • Google
  • LinkedIn